Privacy Policy

1. Controller

Dyadic Solutions Ltd. (笛雅奇科技有限公司)
8 F., No. 1, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105609, Taiwan (R.O.C.)
Unified Business Number: 96684375
Email: privacy@dyadicsolutions.com.tw
Phone: +886 2 2325 3256

Dyadic Solutions Ltd. is a subsidiary of Dyadic Games GmbH, Graz, Austria. Further company details are in our Legal Information.

We have not appointed a data protection officer. For any question about your data, write to privacy@dyadicsolutions.com.tw.

2. Scope and Applicable Law

This policy explains which personal data we collect, process and use when you visit dyadicsolutions.com.tw or contact us, and serves as our notice under Article 8 of the Personal Data Protection Act of the Republic of China (Taiwan) (個人資料保護法, "PDPA"). Dyadic Solutions Ltd. is a Taiwanese company; the PDPA and its Enforcement Rules govern our processing, whichever country you visit from.

3. Hosting and Server Log Files

The website runs on servers of Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, in data centres in Germany, under a data processing agreement. Your data is therefore stored outside Taiwan (Article 21 PDPA).

Each time you access the website, the web server records your IP address, the date and time, the requested page, the amount of data transferred, the referring page and your browser and operating system. We use these log files only to operate and secure the website and delete them after at most 7 days, unless a security incident requires keeping them longer.

Legal basis: Article 19 PDPA: the data is needed to deliver the website you request securely, and its short-lived use for that purpose does not infringe your rights and interests

4. Cookies and Consent

We store information on your device only where this is strictly necessary or where you have consented. On your first visit a consent banner asks for your choice; "Reject all" is as easy as "Accept all", and nothing optional is loaded before you decide. You can change or withdraw your choice at any time via "Cookie settings" in the footer of every page; withdrawing deletes the analytics cookies and reloads the page, so the processing stops at once.

To be able to prove your choice later, we also store each decision on our server: the random consent ID from cc_cookie, the banner version, the categories and services you allowed and the time — no IP address and nothing else that identifies you. The records are kept for the consent period plus three years and then deleted automatically.

Legal basis: strictly necessary storage and the record of your choice: Article 19 PDPA (needed to provide the website and to demonstrate your consent, without infringing your rights and interests); analytics: your consent (Articles 7 and 19 PDPA), which you can withdraw at any time

5. Google Analytics 4 (only with your consent)

If you consent to analytics, we load Google Tag Manager and Google Analytics 4 from Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. They record which pages you visit, how long you stay, your approximate location (derived from a truncated IP address), and your browser and device information. Without your consent, Google Tag Manager is not loaded and nothing is measured.

This data is processed by Google in the USA and possibly other countries where Google operates (Article 21 PDPA). Analytics data is kept for at most 14 months.

Legal basis: your consent (Articles 7 and 19 PDPA), which you can withdraw at any time

6. Contacting Us

The contact form does not transmit anything itself: it opens your email app with a message addressed to contact@dyadicsolutions.com.tw, which you then send. When you email us or call us, we process your name, contact details, company (if given) and the content of your enquiry to answer it and, where applicable, to prepare an offer or contract.

Legal basis: Article 19 PDPA (a contractual or quasi-contractual relationship: answering your enquiry and steps before a contract)
Retention: 3 years after our last contact, unless statutory retention periods (for example for accounting records) require longer

7. Recipients

We do not sell personal data. Apart from Hetzner (hosting, Germany) and, with your consent, Google (analytics, USA), personal data from this website reaches no third party, except where we are legally required to disclose it.

8. Your Rights

Under Article 3 PDPA you may, with regard to your personal data:

• inquire about and review it,
• request a copy,
• request that it be supplemented or corrected,
• request that its collection, processing or use be stopped, and
• request that it be deleted.

You can withdraw your consent to analytics at any time with effect for the future, most easily via "Cookie settings" in the footer.

To exercise your rights, write to privacy@dyadicsolutions.com.tw. We decide on a request to inquire, review or receive a copy within 15 days, and on a request to supplement, correct, stop or delete within 30 days; if we need longer, we tell you in writing why, and extend once by at most the same period (Article 13 PDPA).

You do not have to give us any personal data to browse the website, and refusing analytics has no disadvantage for you. If you do not give us your contact details, we cannot answer your enquiry.

If you believe we have not handled your data correctly, please contact us first at privacy@dyadicsolutions.com.tw. You may also turn to the competent authority under the PDPA, the Personal Data Protection Commission (個人資料保護委員會).

9. Security

The website is served over HTTPS only, and access to our systems is restricted to the people who need it.

10. Changes

We update this policy when our website or the law changes. The current version is always available on this page.

Last updated: 26 September 2026